Eloops Customer Story: NGF Europe Limited
Continuously improving with Eloops
NGF Europe Limited uses Eloops to bridge the gap between all employees, giving everyone an equal opportunity to get engaged
Company Profile
NGF Europe Limited is a subsidiary of the NSG Group, one of the World’s leading manufacturers of glass products.
NGFE is at the forefront of the design, manufacturing, and marketing of specialized glass cord products used in synchronous drive applications.
Primarily used in the automotive industry, NGFE cord is also used in belts for domestic appliances as well as industrial machinery, office equipment, and power tools.
Industry:
Location:
Company size:
Challenge:
Industrial products
St Helens, United Kingdom
250
Communication with a diverse workforce
Industry:
Industrial products
Location:
St. Helens, United Kingdom
Company size:
250
Challenge:
Communication with a diverse workforce
"Eloops helps us bridge knowledge and communication gaps, improve our communication strategy, and have some fun while doing it"
The Challenge
The Continuous Improvement Department at NGF Europe Limited realised that most of its workforce had limited access to company information and fewer opportunities to get engaged and aligned with company culture. Seeking to ‘continuously improve,’ the department started looking for a communication platform to help them:
- bridge the communication and knowledge gap between all employees at all levels of the business
- ensure all employees are kept up to date with company-wide communications, from safety updates to fun and lighthearted stories about the company and its people
- ensure all employees have opportunities to voice their opinions and get heard
- gain engagement analytics to monitor and improve their efforts
The Solution
Eloops was chosen as the best way to revolutionize the internal communication strategy at NGF Europe Limited. Peter Lai and Nini Tuedon of the Continuous Improvement Department could see that it would not only help them bridge the gap between employees at all levels but also provide a platform where everyone has an equal opportunity to get engaged and be rewarded for their engagement.
The key factors in their success were:
- Conducting a series of pre-launch sessions with mixed-role groups to explain, and generate interest in, the new communication platform, particularly to outline what it offers in terms of ‘being in the loop’, fun elements, and rewards/benefits
- Seeking feedback through ‘employee voice’ surveys & acting on the information immediately
- Amplifying their recognition/reward culture by adding new and fun ways to recognize and reward (e.g. canteen vouchers, spin the wheel opportunities, peer-to-peer recognition coins) and providing a place to make all achievements and recognition public
- Encouraging greater participation by leveraging opportunities to the fullest, for example videoing people who are playing spin the wheel
The Result
Through Eloops, NGF Europe Limited’s workforce has become much more connected, informed, and engaged.
With 85% of the workforce using the app each week, the social feed has helped everyone stay in the loop. Allowing employees to post and comment on the feed has proven to be a great way to build camaraderie across departments and break down communication barriers between staff and management. The ability to reach everyone with interactive communications they look forward to receiving (because they get rewarded for interacting) has helped close significant knowledge gaps and boost engagement. Moreover, using surveys (and acting on the results) has improved company morale and made employees feel their voice is being heard.
Three weeks into using the app, NGF’s Eloops admins surveyed the workforce about the app’s impact and what they like about using it. Here’s a representative sample of their responses:
- [I'm] learning a lot more about specific areas throughout the business I wouldn't normally be aware of.
- [I like] that people are a lot more connected together [and] people posting stuff not just about work.
- I feel it's a great way of building connections with other departments, breaking down communication barriers, and helping people to feel more engaged with their colleagues.
- It's great to see management and the workforce talking together on the forum.
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