Eloops

Eloops Customer Success Story – NGF Europe Limited

Continuously improving with Eloops

NGF Europe Limited uses Eloops to bridge the gap between management and staff, giving everyone an equal opportunity to get engaged

96%

Signed Up

20

Weekly interactions per employee

85%

Weekly active users

Company Profile

NGF Europe Limited is a subsidiary company of the NSG Group, one of the World’s leading manufacturers of glass products for building, automotive, and information electronics applications. NGF is the market leader and at the forefront of the manufacture and marketing of glass cord products.
NGF-Europe

Industry: 

Location:

Company size: 

Challenge: 

Industrial products

St Helens, United Kingdom

200

Communication with a diverse workforce

Industry:
Industrial products

Location:
St. Helens, United Kingdom

Company size:
200

Challenge:
Communication with a diverse workforce

"Eloops helps us bridge knowledge and communication gaps, improve our communication strategy, and have some fun while doing it"

The Challenge

The Continuous Improvement Department at NGF Europe Limited realized that the majority of its workforce, ‘blue-collar’ factory workers, had limited access to company information and fewer opportunities to get engaged and aligned with company culture. Seeking to ‘continuously improve,’ the department started looking for a communication platform to help them:

  • bridge the communication and knowledge gap between its factory workers, management team and executive team
  • ensure all employees consume company communications, from safety updates to fun and lighthearted stories  about the company and its people
  • ensure all employees have ample opportunities to voice their opinions and get heard
  • gain engagement analytics to monitor and improve their efforts
"Within the first 6 weeks of going live with Eloops, we already had almost 96% of the workforce, from factory workers to department heads, signed up and active."
Peter Lai
-Continuous Improvement & 4IR Manager

The Solution

Eloops was chosen as the best way to revolutionize the internal communication strategy at NGF Europe Limited. Peter Lai and Nini Tuedon of the Continuous Improvement Department could see that it would not only help them bridge the gap between staff and management but also provide a platform where everyone has an equal opportunity to get engaged and be rewarded for their engagement. 

The key factors in their success were:

"It's a very easy way to share information and give employees the opportunity to have a peek at what goes on within different parts of the business and how their own contributions help make a difference."
Nini Tuedon
-NGF Eloops Administrator/Content Moderator

The Result

Through Eloops, NGF Europe Limited’s workforce has become much more connected, informed, and engaged.

With 85% of the workforce using the app each week, the social feed has helped everyone stay in the loop. Allowing employees to post and comment on the feed has proven to be a great way to build camaraderie across departments and break down communication barriers between staff and management. The ability to reach everyone with interactive communications they look forward to receiving (because they get rewarded for interacting) has helped close significant knowledge gaps and boost engagement. Moreover, using surveys (and acting on the results) has improved company morale and made employees feel their voice is being heard.

Three weeks into using the app, NGF’s Eloops admins surveyed the workforce about how the app’s impact and what they like about using it. Here’s a representative sample of their responses:

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