After downloading the Eloops app branded for your company, your employees are divided into smaller teams based on preferences you set or automatically by tags or company departments.

Teams are asked to answer questions, investigate, look at fingerprints and use interactive clues to solve the crime, all in the app. Uploading photos, videos and posts confirms that they’re on the right path.

Team rankings and a leaderboard are displayed on the app when the game is over, and photos and posts can be downloaded, printed and shared.

Cancellation Policy

Flexible

Activity Duration

4 hours to 1 day

Tech Requirements

iOS / Android Device

Refund Policy

Specific payment terms and conditions can be found under the "Additional Information" tab in the activity booking page. The following options are available:

  • Upfront Deposit - A deposit of 10%-20% of total payment is required. Balance is expected to be paid within 30 days after the activity.
  • Deposit + Same Day - A deposit of 10%-20% is required in advance to secure the booking. Balance is expected to be paid within 30 days after the activity.
  • Same Day - Full payment is to be made on the day of the activity by credit card, check or bank transfer.
  • 7 Days after - Full payment is to be made within 7 days after the activity.
  • Postponed - As agreed between Eloops and the customer.
Payments can be made by credit card, PayPal, check or wire transfer.

Cancellation / Return / Exchange Policy

Any activity and experience is different in terms of resources required to prepare and plan and therefor we provide 3 cancellation options:

  • Strict - A booked activity can be cancelled up to 14 days before the scheduled date. If cancelled within 14 days, a 50% charge will apply.
  • Flexible - A booked activity can be cancelled up to 7 days before the scheduled date. If cancelled within 7 days, a 25% charge will apply.
  • Free Cancellation - A booking can be cancelled for free up to 24 hours before the activity starts. If cancelled within 24 hours, a 50% charge will apply.
*Rescheduling a booking up to 30 days before the activity is free of charge.
 

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