Activity Duration

3+ days

Payment Terms

Postponed Payment Option

Cancellation Policy

Flexible

Tech Requirements

iOS / Android Device

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Refund Policy

Specific payment terms and conditions can be found under the "Additional Information" tab in the activity booking page. The following options are available:

  • Upfront Deposit - A deposit of 10%-20% of total payment is required. Balance is expected to be paid within 30 days after the activity.
  • Deposit + Same Day - A deposit of 10%-20% is required in advance to secure the booking. Balance is expected to be paid within 30 days after the activity.
  • Same Day - Full payment is to be made on the day of the activity by credit card, check or bank transfer.
  • 7 Days after - Full payment is to be made within 7 days after the activity.
  • Postponed - As agreed between Eloops and the customer.
Payments can be made by credit card, PayPal, check or wire transfer.

Cancellation / Return / Exchange Policy

Any activity and experience is different in terms of resources required to prepare and plan and therefor we provide 3 cancellation options:

  • Strict - A booked activity can be cancelled up to 14 days before the scheduled date. If cancelled within 14 days, a 50% charge will apply.
  • Flexible - A booked activity can be cancelled up to 7 days before the scheduled date. If cancelled within 7 days, a 25% charge will apply.
  • Free Cancellation - A booking can be cancelled for free up to 24 hours before the activity starts. If cancelled within 24 hours, a 50% charge will apply.
*Rescheduling a booking up to 30 days before the activity is free of charge.
 

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